Service Delivery Policy
INTRODUCTION
At YIBON MAG ENTERPRISE, we strive to provide exceptional service delivery to ensure our customers have the best experience possible. This Service Delivery Policy outlines our commitments and procedures related to the delivery of our products and services.
1. ORDER PROCESSING
1.1. Order Confirmation
Once your order is placed, you will receive an email confirmation with details of your purchase.
1.2. Processing Time
Orders are typically processed within 3–7 business days. We will notify you via email if there are any unexpected delays.
2. SHIPPING & DELIVERY
2.1. Shipping Methods
We offer multiple shipping options to cater to your needs. Delivery times and charges will be clearly displayed at checkout.
2.2. Delivery Time
Standard delivery: 3–7 business days
Expedited and international shipping: Varies by location and selected shipping method
2.3. Tracking Your Order
After your order is shipped, you will receive a tracking number via email to help you monitor your package status in real-time.
3. DELIVERY ISSUES
3.1. Missing or Delayed Orders
If your order hasn’t arrived within the expected delivery timeframe, please reach out to our customer service team at sales@yibonmag.com.my. We will investigate and resolve the issue promptly.
3.2. Incorrect or Damaged Items
If you receive a wrong or damaged item, contact us within 3–7 days of receiving your order. We will arrange for a replacement or refund, subject to our Return & Refund Policy.
4. CUSTOMER RESPONSIBILITIES
4.1. Accurate Information
Customers are responsible for ensuring that all shipping and contact information provided is accurate. YIBON MAG ENTERPRISE is not responsible for delivery failures due to incorrect details submitted by the customer.
4.2. Acceptance of Delivery
Please ensure that someone is available to receive the delivery. If no one is available, the carrier may leave a notice for rescheduling or arrange pickup at the nearest facility.
5. CHANGES TO THIS POLICY
We reserve the right to amend this Service Delivery Policy at any time without prior notice. All updates will be published on our website, and your continued use of our services implies acceptance of the revised policy.
6. CONTACT US
If you have any questions or need further assistance regarding this Service Delivery Policy, feel free to contact us:
📧 Email: sales@yibonmag.com.my
📞 Phone: [Insert Your Phone Number]
🌐 Website: [Insert Website URL]